SALT LAKE CITY -- SkyWest Airlines apologized to a passenger who said he wasn't allowed to use the restroom during a one-hour flight and ended up urinating in an air-sickness bag.
James Whipple said he had two "really big beers" at the Boise, Idaho airport. While on a flight to Salt Lake City on March 7, he drank a soft drink. He then wanted to use the cabin restroom. The captain had declared it off-limits during the short flight because a light wasn't working.
Whipple said he had used the cabin restroom before the plane departed but had to go again and finally reached for the air-sickness bag.
No other passengers noticed Whipple using the bag, but a flight attendant asked him about it and told the captain, who called airport police.
"It was like I had no choice," Whipple told The Salt Lake Tribune, which posted the story on its Web site Friday. "I started to urinate on myself. So, thinking the way I thought, I grabbed one of those vomit bags."
"I didn't think I did anything wrong. I could have relieved myself all over my pants. It was almost like that was what she preferred me to do," he said.
Whipple was questioned and took a taxi home to Sandy, a Salt Lake City suburb.
The airline sent him a letter of apology and a flight voucher, SkyWest spokeswoman Sabrena Suite-Mangum said Friday.
She said SkyWest decided to go ahead with the flight and get the light fixed in Salt Lake City, rather than delaying it or canceling it for repairs.
"For such a short flight, we really felt we were trying to inconvenience the least number of passengers possible by operating that flight," Suite-Mangum said.
Whipple was not happy with the airline's apology.
"I think it's very wrong for them to put a commercial airliner in the air if it's not in complete working order, regardless of whether [the problem] is a lavatory, or a tire, or anything. We are paying customers, and we put our lives in their hands to fly," he told the Salt Lake Tribune.
Showing posts with label Flight. Show all posts
Showing posts with label Flight. Show all posts
How Airlines Reach Out to Serve You
In a world where people are more mobile than in any previous generation, travelers have come to expect many little, and not so little, extras from the airlines. From a young mother keeping her attention focused on small children, to a business person experiencing their own particular pressures, the challenge of time spent traveling can be daunting.
Even ten years ago the actual time in the air was small compared to the challenge of traveling to the airport, and once there finding a parking spot and getting from the car to the check-in-counter. Long lines were not uncommon and there was nothing to do but stand there. Layovers in other airports could be frustrating, wasted hours. While an actual flight might be three hours, the time in the air wasn't conducive to productivity.
The airline's desire to provide real service is reflected in their adding many benefits for business flayers - benefits that take place long before the plane takes off. The flayer can often request an airline to provide chauffeur service from his/her home or office to the airport. For those who drive their own car, the airlines will often park your car for you and then retrieve it when you ask. Expedited check-ins have eliminated much frustration, allowing the traveler to check in at curb-site, or at special check-in lines inside.
Accomplishing work and also having fun are now part of the actual flight process. One of the great amenities that some airlines are now providing is the use of a power port. Looking like a cigarette lighter plug-in, it allows travelers to recharge their laptops and cell phones. The problem of long flights and dead batteries is now resolved. Families are also benefiting from the power port, as DVD players, CD players, electronic and video games become part of the flying adventure.
Over the years the airlines offered movies to the travelers to lessen the boredom of a long ride. However, viewers had the option of either watching the movie or not watching it. Variety was not an option. Now the traveler's can bring their own portable CD or DVD player, along with their personal choice of entertainment. The mobile technology of today has opened many options for a traveler who used to be weary.
For those who don't want to lug their own equipment around with them, flights on many airlines have the option of individual screens with a catalog of choices where you can select a movie - or even a video game. And, many provide you with the opportunity to even check your e-mail. Home and office travel right along with you.
Even ten years ago the actual time in the air was small compared to the challenge of traveling to the airport, and once there finding a parking spot and getting from the car to the check-in-counter. Long lines were not uncommon and there was nothing to do but stand there. Layovers in other airports could be frustrating, wasted hours. While an actual flight might be three hours, the time in the air wasn't conducive to productivity.
The airline's desire to provide real service is reflected in their adding many benefits for business flayers - benefits that take place long before the plane takes off. The flayer can often request an airline to provide chauffeur service from his/her home or office to the airport. For those who drive their own car, the airlines will often park your car for you and then retrieve it when you ask. Expedited check-ins have eliminated much frustration, allowing the traveler to check in at curb-site, or at special check-in lines inside.
Accomplishing work and also having fun are now part of the actual flight process. One of the great amenities that some airlines are now providing is the use of a power port. Looking like a cigarette lighter plug-in, it allows travelers to recharge their laptops and cell phones. The problem of long flights and dead batteries is now resolved. Families are also benefiting from the power port, as DVD players, CD players, electronic and video games become part of the flying adventure.
Over the years the airlines offered movies to the travelers to lessen the boredom of a long ride. However, viewers had the option of either watching the movie or not watching it. Variety was not an option. Now the traveler's can bring their own portable CD or DVD player, along with their personal choice of entertainment. The mobile technology of today has opened many options for a traveler who used to be weary.
For those who don't want to lug their own equipment around with them, flights on many airlines have the option of individual screens with a catalog of choices where you can select a movie - or even a video game. And, many provide you with the opportunity to even check your e-mail. Home and office travel right along with you.
Airport
There's apparently now free WiFi at National Airport.
So, I've been thinking of changing the blog settings to not allow anonymous postings. I'd been thinking about it for a while, mainly because it makes me a little nuts to get an interesting comment from someone and have no clue who they are, and no capability of responding privately. Also, today I got a nastygram - that in itself is not so bad, although it was a brainless one - but I tend to think people are a bit more constructive when their name, or even a nickname, is attached to what they are posting.
What this would mean is that to post, you would have to to have a blogger.com login. That's free, but if you don't have one, you'd have to go create a login and be signed in to comment.
I'm curious what those of you who comment on my blog think.
So, I've been thinking of changing the blog settings to not allow anonymous postings. I'd been thinking about it for a while, mainly because it makes me a little nuts to get an interesting comment from someone and have no clue who they are, and no capability of responding privately. Also, today I got a nastygram - that in itself is not so bad, although it was a brainless one - but I tend to think people are a bit more constructive when their name, or even a nickname, is attached to what they are posting.
What this would mean is that to post, you would have to to have a blogger.com login. That's free, but if you don't have one, you'd have to go create a login and be signed in to comment.
I'm curious what those of you who comment on my blog think.
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