Quick response from technical support that illustrates why I'd never suggest that my parents get an internet phone service:
"Some fax machines use the T.38 codec standard, to communication between themselves, the Lingo device does not support this standard. A common symptom of T.38 fax relay problems is a voice call that is established where a fax tone is heard, but the fax negotiation is not completed and the call is eventually dropped. Often this issue is associated with the VoIP - H.323 T.38 Fax Relay Issues. (H.323 is now considered to be the standard for interoperability in audio, video and data transmissions as well as Internet phone and voice-over-IP (VoIP) because it addresses call control and management for both point-to-point and multi-point conferences as well as gateway administration of media traffic, bandwidth and user participation.)"
I'm not taking issue with the response, just pointing out that this is not quite consumer-ready.
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